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The information we provide to our clients is important. That is what we are paid to do! However, when we speak with a prospect, or a client leaves our office, they are more inclined to rate your service on how they FEEL versus what they know. Paying attention to the right clues can make a happy and loyal client, and cascade into more business as they tell their friends about their experience with you. This session explores the territory of human connection and provides you with some practical steps to create a fantastic personal experience for your prospects and clients.
About the Speaker
Dean Harbry
Internal Innovations, LLCDean is a Professional Certified Coach, credentialed through the International Coach Federation. Dean has held a variety of professional responsibilities inside prominent firms and educational institutions including Ronald Blue Trust, Bank of Ireland, and the University of Pittsburgh. He believes that his most effective time in developing coaching skill was his seventeen-year stint as a missionary in Youth With A Mission (YWAM). Dean holds a B.A. in Organizational Management and is completing a PhD at International University of Professional Studies in "Professional Coaching and Human Development." His passion is to assist the organizational leader to excel by focusing on professional management skills, emotional intelligence, and influence behaviors relative to boards of directors, donors, peers, and direct reports. He is married with four children and lives in Atlanta, Georgia.
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